Order Management | German | Temp to Perm

11-06-2024
Contract Form
Temporary contract
Function
Sales support, Admin and Operations
Skills
Any
Languages
Dutch, German
Salary
Negotiable

Job Description

Our client, a leader in developing clinically proven orthobiologic solutions for surgical and non-surgical bone healing and osteoarthritis, is looking for an Order Management Coordinator fluent in German, English, and Dutch. Our client is looking for a new addition to the team to join them as soon as possible on a temporary contract with the opportunity to stay on the team as a long-term employee. 

 

Responsibilities:

  • Order Management: Perform day-to-day tasks including order entry, clean order process, coordination with Supply Chain and 3rd parties, problem resolution, complaint processing, returns process, and service delivery.
  • Communication: Handle in- and outbound calls to Sales Representatives, patients, and manage inquiries related to delivery, follow-up, complaints, and product information.
  • Order Processing: Input all paper-based (email, fax, and web) sales orders on the day of receipt; process and expedite customer orders and resolve billing discrepancies.
  • Customer Interaction: Communicate with patients to troubleshoot issues related to product, shipping, and pricing, and provide resolutions to restore confidence in products and services.
  • Warranty and Complaints: Coordinate and document data for product warranty and complaints, escalating issues as necessary.
  • Support Sales Force: Interface with patients, physicians, health insurance companies, and employers to handle inquiries, troubleshoot problems, and provide follow-up communications.
  • Billing: Maintain and document complete, timely, and accurate patient billing information for all services rendered.

 

Requirements:

  • Education: College degree or equivalent.
  • Language Skills: Near-native level English is essential; proficiency in German is a must and Dutch is nice to have.
  • 2+ years in an international order management or customer service role; supply chain experience is a plus.
  • Strong critical thinking and analytical skills.
  • Proficient in MS Office Suite, especially Excel and PowerPoint.
  • Knowledge of SAP or similar systems.
  • Excellent work ethic and self-starter abilities.
  • Professional and friendly attitude with the ability to quickly develop rapport with customers over the phone.

 

Benefits:

  • Impact: Drive real change in the industry and in patients' lives.
  • Community: Join a diverse global community driven by a shared purpose.
  • Integrity: Work in a business that values integrity in all interactions.
  • Diversity: Appreciate differences in thought, opinion, background, skills, and perspectives.
  • Work Environment: Enjoy a hybrid work environment focused on continuous learning and development.
  • Structure: Benefit from flat organizational structures that elevate employees' responsibilities.
  • Development: Access meaningful opportunities for professional development and mentoring.
  • Compensation: Competitive compensation package, including bonus.

 

The salary or salary range indicated is dependent on the amount of experience and relevant skills you can offer specific to this role. We are happy to discuss this with you if you look to be a good match for the position.

 

Sounds interesting? Apply directly or contact mariya@adamsrecruitment.com or davide@adamsrecruitment.com for more information.

Recruiter