Operations Advisor | German

Amsterdam
11-06-2024
Contract Form
Direct contract
Function
Customer Service
Skills
Customer Service,Claims Investigation
Languages
German
Salary
€2,600.00 EUR - €2,600.00 EUR

Job Description

Are you looking for a Customer Service positions that offers more responsibilities than just providing excellent customer service? Exciting! Than this opportunity might be something for you.

For one of our international clients – a British company that specializes in providing insurance solutions and support services to businesses across various industries – we are currently seeking for a German-speaking Operations Advisor to join their team in Amsterdam. In this role, you will play vital role in providing top-notch support to customers and clients as well as ensuring smooth claims resolution. Your focus will be on acting as a point of contact for customers and clients, respond to inquiries and questions, and communicating both internally and externally to coordinate tasks related claims resolution.

In this role, you will:

  • Respond promptly and accurately to customer queries, and keeping detailed records
  • Build strong relationships with stakeholders, both internally and externally
  • Prioritize tasks to meet deadlines and handle complaints effectively, as well as provide support to team members when needed
  • Gather documentation and evidence for claims investigations, and evaluate coverage and estimate losses
  • Communicate claim status effectively with insurers and customers
  • Coordinate repairs/replacements with suppliers and ensure compliance with regulations

For this role, we are searching for someone who:

  • Has prior experience of working in a customer-facing position
  • Is fluent in English and German
  • Enjoys providing a positive and efficient customer experience
  • Sees the solution rather than the problem and has a good eye for details
  • Is available 40 hours/week and is open to come to the office 2 days/week

Does it sound interesting? Feel free to apply or contact me for more information at sara@adamsrecruitment.com

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Please note that we can only consider candidates who already reside and are eligible to work in the Netherlands without time limitation.