Customer & Technical Support | Near-Native English + Dutch

Leiden
10-07-2024
Contract Form
Direct contract
Function
Customer Service
Skills
Any
Languages
English
Salary
Negotiable

Job Description

Looking for a well-established company where you can grow? Our client is a stock-listed company that provides services to the hospitality sector and we are looking for a Customer & Technical Support to join the brand new customer support department. If you enjoy working in a start-up environment within the well-established company, look no further!

Responsibilities:

  • Resolve chemical dosing dispenser and system queries, aiming for high first-time fix rates
  • Support technical and field teams with accurate information to prevent on-site attendance when possible
  • Identify and communicate root causes of faults
  • Utilize CRM/ERPs to log and resolve issues within KPI timeframe
  • Stay updated on equipment and technical information for top-notch virtual support
  • Provide self-serve access to documents for safe system use by personnel

Requirements:

  • University degree or equivalent experience
  • Proficiency in MS Office and CRM platforms
  • Strong communication skills
  • Initiative and adaptability
  • Near native fluency in English and Dutch

Way of working:
Full-time, from Mondays to Fridays, no shifts involved. Fully onsite in the Leiden office.

What we offer:

  • Competitive salary and benefits package
  • Access to top-tier resources, tools, and technology
  • Personal development and training opportunities
  • Provision of a smartphone and laptop
  • Structured onboarding and ongoing training
  • Collaborative and international business culture with a supportive team environment
  • Coffee Connect Areas with complimentary coffee specialties

Could this be something for you? Feel free to apply or contact us for more information at izumi@adamsrecruitment.com.

Please note that we will only consider candidates who already reside and are eligible to work in the Netherlands without time limitation.

The disclaimer: We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

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