Our exciting new client is a company in the high-end adventure travel sector. They have over 40 years’ experience of creating exceptional trips in more than 50 countries around the world.

They are opening a new business in the Netherlands (Utrecht) and will be transferring some of their key people there to get this new European office started. They have also created some key positions for the Dutch business, and this is one of the first.

The Rooming Operations Specialist will be responsible for managing hotel reservations and securing additional rooms for guests in assigned regions, primarily in Europe.

The key areas of responsibilities:

• Hotel Communication: You will contact hotels via email and phone to confirm reservations and secure extra rooms as needed, based on a schedule.
• Reservation Management: Ensuring that all necessary rooms are confirmed for each hotel in your region, following timelines and requirements.
• Collaboration: You’ll work closely with the US-based Hotel Operations, Sales, and Yield teams to help achieve business goals.
• Problem-Solving: You’ll address issues with room availability, making adjustments to bookings or solving problems that arise with hotels.
• System Use: You’ll work with specialized software (Softrip and Ascent) to track tasks and manage reservations efficiently.

Ideal Qualifications

• You have at least 1 year of administrative/operations/customer experience ideally in hospitality or travel industry
• Strong written and verbal communication skills. 
• Excellent analytical, problem solving, and multitasking skills. 
• Ability to work independently, perform under tight deadlines and multitask effectively. 
• Strong self-motivation balanced with a desire to achieve team goals.
• Affinity for systems, databases & strong attention to detail

It is important to emphasize that this role is only open to candidates already living and working in the Netherlands and with full EU rights to work here. The role will be based from the office in Utrecht so it is important that you can travel there easily for 4 days a week with one day from home.

If this looks and sound like the opportunity you have been waiting for, get in touch with Maria as quickly as possible – maria@adamsrecruitment.com