Service & Repair Administrator | Medical devices

10-10-2024
Contract Form
Direct contract
Function
Customer Service
Skills
Any
Languages
English
Salary
Negotiable

Job Description

Our client is a leader in the development and supply of medical diagnostic equipment, headquartered in Japan. For their European office in Capelle aan den Ijssel we are currently seeking a dedicated and proactive Service & Repair Administrator to join their Customer service department. In this position you will be supporting ad coordinating the administration of the service and repair operations. The role requires a dynamic individual who thrives in a fast-paced environment and enjoys engaging with customers and contributing to the optimization of administrative processes.

Key Responsibilities:

  • Provide comprehensive administrative support to the Service & Repair department, including managing schedules, generating reports, and handling communications.
  • Respond to customer inquiries and manage requests efficiently.
  • Maintain accurate records, including customer details, service agreements, and repair logs.
  • Process service orders, ensuring data accuracy, and oversee order tracking and adjustments.
  • Collaborate with internal departments and external suppliers to fulfill customer needs.
  • Monitor inventory levels of parts and materials, coordinating with procurement to ensure timely replenishment.
  • Prepare and issue invoices, track payments, and address any billing issues with customers or finance.

Key Requirements:

  • 2-3 years of administrative experience, preferably in a service department within an international organization.
  • MBO-level education.
  • Strong organizational skills with the ability to handle multiple tasks and prioritize under pressure.
  • Customer-focused approach with excellent communication skills.
  • Fluency in English is mandatory, understanding of Dutch is a plus.
  • Flexibility, attention to detail, and the ability to maintain an overview of complex processes.
  • Willingness to work mostly on-site from the office. 

What's in it for you: 

  • 1-year direct contract (with intention of extension)
  • 8% holiday allowance 
  • 13th month salary
  • 28 holidays per annum on a fulltime basis.
  • Pension plan entirely paid by the company.

 

Please note, that we can only consider candidates who are currently based in the Netherlands and in possession of a valid working permit. 

If you are interested, please apply directly with your CV, or reach out to mariya@adamsrecruitment.com for more information.

 

 

Recruiter