Established in 1995, our client is a global supplier of the best available software development tools and components to commercial application software developers. They are a multicultural, international and entrepreneurial company with operations in the USA, UK, Ireland, Japan and now in the Netherlands. They support over 125,000 customers in over 180 countries with teams speaking more than 10 languages.

For their team in Amsterdam, we are now looking for a Customer Success Specialist who is fluent in German and English to join their latest branch office. In this role, you will be dealing directly with our existing German and English speaking customers by email, phone and LiveChat, helping them to get properly licenced and stay supported with their software needs, and it is a position that is focused on relationship building, excellent customer service and selling.

As one of the founding members of this new team, this is a great opportunity to grow for the long term in a dynamic company.

In this role, you will:

• Build strong client relationships and deliver outstanding service by email, phone and live chat in German and in English to promote retention and new growth.
• Create quotes for new software licences and renewals to ensure that the customers’ needs are carefully met and the most competitive quote is presented.
• Follow-up to win the business from new and existing customers for your assigned quotes to ensure that the team monthly and quarterly targets are achieved and exceeded.
• Collaborate with Account Managers, Tech Support, Finance and external parties to ensure that requests are promptly answered to ensure customer satisfaction.
• Deal with customer queries, either directly or assisting Accounts Managers, on software product licensing, prices, payment information and order status.
• Accurately process and deliver customer orders by email
• Maintain and update the customer and order database
• Analyse and report on customer feedback
• Any other ad-hoc tasks.

Who we are looking for:

• Excellent written and oral communication at professional level both in German and English.
• Previous experience in customer success, customer services or similar inside sales role. Experience in the IT industry is a big plus!
• University degree in relevant field 
• Motivated, willing to learn and work in a software sales environment that is continuously changing.
• Excellent organisational skills and the ability to effectively multi-task with great attention to detail.
• Goal oriented and able to work autonomously and cross functionally with a dynamic team who rely on each other to achieve monthly and quarter targets.
• Strong ability and experience to work under pressure in a busy environment to meet deadlines.
• Good with numbers to ensure your ability to understand varied discount structures, currencies, and quote proposals.

Work Schedule:
Full-time position (40 hours a week) for the long term. Monday to Friday, from 9:00 AM to 5:30 PM with 30-minute lunch break. No shift involved.

What our client offers:

• Competitive salary and benefits package
• Monthly performance-based bonus
• Personal development and professional growth based on your ambition
• Extensive onboarding and continuous support
• Collaborative and international business culture with a supportive team environment
• Hybrid-working environment after completion of training in an office located in central Amsterdam

Interested? Feel free to apply or contact me for more information at sara@adamsrecruitment.com.

The disclaimer: We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Please take into consideration that we can only consider applicants who are currently living in the Netherlands and who has valid work permit in the Netherlands.